There is no doubt that keeping up on only custom installations from Companionway Doors to exotic inlay in tables makes it difficult to supply in a time frame that you would normally expect from items on the shelf. Then again that is said with a slight of hand with respect to trying to fill all of the orders that may be in process all at one time. I ask all the time in Fall to please order now. Yet while March seems well in advance of any reasonable lead time, it only takes degree sales activity to increase lead times dramatically. I do take responsibility for this and juggle the best we can to satisfy everyone’s individual requirements. At some point I paint a light minded picture by portraying the old triangle of FAST, GOOD, and CHEAP. You may have it fast and cheap but not good. You may have it fast and good but not cheap, and lastly you may have it good and cheap but not fast. Well none of that is fair, so I try to be a good communicator with my customers and that is my best asset after the quality.
Thanks to all of you for a great year,
Mike
